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证件不见了
ID card is missing
我的重要证件不见了
My important ID is missing
你别着急慢慢找
Don't worry, look for it slowly
我找了所有的口袋
I checked all my pockets
你的背包里有吗
Is it in your backpack?
背包里面也没有证件
It's not in my backpack either
昨天你带证件出门了吗
Did you take your ID out yesterday?
昨天我带它出门啦
I took it out with me yesterday
那可能掉在路上了
Then it might have dropped on the road
这个证件很重要
This ID is very important
我们现在去挂失吧
Let's go report the loss now
挂失需要什么东西
What do I need to report the loss?
需要你写一张单子
Need you to fill out a form
还要准备别的东西吗
Do I need to prepare anything else?
还要一张好看的照片
Also need a good-looking photo
那我们要去拍照吗
So, are we going to take a photo?
对今天就去拍照
Yes, let's go take the photo today
回忆地点
Recall the location
我们在电梯口等一下
Let's wait by the elevator
你想想昨天去了哪里
Think about where you went yesterday
我昨天去了面包店
I went to the bakery yesterday
你买面包时拿证件了吗
Did you take your ID out when buying bread?
没有我用手机付款
No, I paid with my phone
然后你又去了哪里
Where did you go after that?
我去公园散步了
I went for a walk in the park
你在公园休息了吗
Did you rest in the park?
我在长椅上坐了一会
I sat on a bench for a while
证件可能掉在长椅上了
The ID might have dropped on the bench
我们先去问问保安
Let's ask the security guard first
好保安室就在前面
Okay, the security office is right ahead
希望有人捡到了证件
Hope someone found the ID
别担心会有好消息
Don't worry, there will be good news
询问失物
Inquire about lost items
你好请问有人捡到证件吗
Hello, has anyone found an ID?
请问是什么样的证件呢
May I ask what kind of ID it is?
是一张蓝色的身份卡
It's a blue identity card
今天没有人送证件过来
No one has turned in an ID today
那附近有监控吗
Is there surveillance nearby?
公园的长椅那里有
There is one at the park bench
我们可以看监控吗
Can we check the surveillance?
这需要经理同意
This requires the manager's approval
好吧那太麻烦了
Alright, that's too much trouble
你可以留个电话
You can leave a phone number
谢谢这是我的电话
Thank you, this is my phone number
如果捡到我通知你
I'll notify you if it's found
那我现在怎么办
What should I do now?
先去补办一个吧
Let's go get a replacement first
紧急挂失
Report loss urgently
你好我想挂失我的证件
Hello, I'd like to report my ID lost
您好请说一下名字
Hello, please state your name
我叫张山
My name is Zhang Shan
请问您的证件号是多少
May I have your ID number?
我的证件号是8765
My ID number is 8765
好的我帮您查一下
Okay, let me check for you
好的麻烦您了
Okay, thank you for your trouble
这个证件已经挂失成功
This ID has been successfully reported lost
现在证件不能用了吗
Is the ID unusable now?
是的别人不能用了
Yes, others cannot use it
那我要去哪里补办
Where should I go to replace it?
请去办事大厅补办
Please go to the service hall to replace it
好的我下午就过去
Okay, I'll go there this afternoon
记得带上新的照片
Remember to bring a new photo
谢谢您再见
Thank you, goodbye
大厅咨询
Lobby consultation
你好请问这里补办证件吗
Hello, is this where I replace my ID?
是的请问带照片了吗
Yes, did you bring a photo?
我没有带照片过来
I didn't bring a photo with me
可以在我们这里拍照
You can take a photo here
拍照需要多少钱
How much does it cost to take a photo?
拍照是免费的
Taking the photo is free
那太好了在哪里照相
That's great, where do I take it?
请往右边走2号房
Please go to room 2 on the right
现在人多吗
Is it crowded now?
现在没有人
There's no one there now
我要先写申请表吗
Do I need to fill out an application form first?
拍完照再写也可以
You can also fill it out after the photo
谢谢您我知道了
Thank you, I understand
担心衣服
Worried about clothes
你的衬衫是什么颜色的
What color is your shirt?
我的衬衫是黑色的
My shirt is black
拍照的背景也是黑色的吗
Is the photo background black too?
我听说背景一般是深色
I heard the background is usually dark
那你的衣服就不合适了
Then your clothes aren't suitable
为什么穿黑衣服不合适
Why is wearing black unsuitable?
衣服颜色和背景一样
The clothes color is the same as the background
照片里只能看到我的脸
Only my face can be seen in the photo
哈哈那就太好笑了
Haha, that would be hilarious
我现在去借一件衣服
I'll go borrow a piece of clothing now
里面有免费的外套可以穿
There are free jackets inside to wear
那我就不用担心了
Then I don't have to worry
整理发型
Fix hair
您好我来拍张照
Hello, I'm here to take a photo
请坐在那张椅子上
Please sit on that chair
这样坐可以吗
Is it okay to sit like this?
请把背挺直一点
Please straighten your back a bit
头发需要整理吗
Do I need to fix my hair?
你的头发有点乱
Your hair is a bit messy
我整理一下
Let me tidy up a bit
这样看起来很好
That looks good
要把耳朵露出来吗
Should I show my ears?
这样可以了吗
Is this okay?
非常好保持这个姿势
Very good, keep this pose
我要看着前面吗
Should I look straight ahead?
对请看着红点微笑
Right, please look at the red dot and smile
好了请等一下
Okay, please wait a moment
照片不满意
Not satisfied with the photo
刚才拍得太快了
That was taken too quickly
你拿到照片了吗
Did you get the photo?
拿到了你看这张照片
Got it, look at this photo
哈哈你为什么不笑
Haha, why aren't you smiling?
我觉得我的表情太僵硬
I think my expression is too stiff
看起来像在生气呢
You look like you're angry
这张照片又用很多年
This photo will be used for many years
对啊一定要拍的帅
Right, it must look handsome
我能申请重新拍吗
Can I request to retake it?
跟他说一下
Tell him about it
那我们再进去一次
Then let's go in again
这次要放松一点
Relax a bit this time
我有些不好意思
I feel a bit embarrassed
没关系大家都想拍好
It's okay, everyone wants a good shot
重新拍摄
Retake the photo
你好我想重新拍一张
Hello, I'd like to retake one
没问题再来一次
No problem, let's do it again
我的头发还可以吗
Is my hair still okay?
非常好看很有朝气
Very nice, full of energy
准备好了请拍吧
Ready, please take it
好的 321
Okay, 3, 2, 1
这次拍的怎么样
How is it this time?
拍的非常棒你看看
It looks great, take a look
真的比刚才好多了
It's really much better than before
眼睛很有精神
Your eyes look very bright
不客气慢走
You're welcome, take care
提交材料
Submit materials
你好我来提交申请
Hello, I'm here to submit my application
好的请给我申请表
Okay, please give me the application form
给你照片回执在这
Here you go, the photo receipt is here
你的名字写好了吗
Have you written your name?
已经写了
It's already written
你的工作单位呢
What about your workplace?
写在第二行了
It's written on the second line
好的我录入电脑
Okay, I'm entering it into the computer
需要写电话号码吗
Do I need to write my phone number?
已经有了不用再写
It's already there, no need to write it again
补办需要多少天
How many days does the replacement take?
大约需要3个工作日
It takes about 3 working days
那比我想的要快
That's faster than I thought
现在都是快速办理
Everything is processed quickly now
非常感谢您
Thank you very much
别客气请稍等
You're welcome, please wait a moment
扫码缴费
Scan code to pay
好了吗我怎么缴费
Is it done? How do I pay?
一共是20元
It's 20 yuan in total
可以用手机支付吗
Can I pay with my phone?
可以扫这边的二维码
You can scan the QR code here
好的我扫好了
Okay, I've scanned it
电脑显示已经付款
The computer shows it's paid
还要办什么手续吗
Are there any other procedures?
这是你的领取回执
This is your pickup receipt
凭这个回执领证吗
Do I use this receipt to pick it up?
是的 3天后来拿
Yes, come pick it up in 3 days
必须亲自来取吗
Must I come in person?
我们可以寄到你家
We can mail it to your home
邮寄需要多少钱
How much is the postage?
邮寄要付10元邮费
Mailing costs 10 yuan for postage
那我还是自己来拿
Then I'll come pick it up myself
好的没问题
Okay, no problem
喝杯咖啡
Have a cup of coffee
终于全部办完了
Finally, everything is done
恭喜你3天后拿证
Congratulations, you'll get your ID in 3 days
今天辛苦你陪我
Thanks for keeping me company today
我们去喝杯咖啡吧
Let's go have a cup of coffee
好啊今天我请客
Sure, it's my treat today
那我要喝大杯的
Then I want a large one
没问题点什么都行
No problem, order whatever you like
以后证件要放好了
Keep your ID safe from now on
我们快去喝咖啡吧
Let's go get that coffee quickly
走,前面的咖啡厅
Let's go, the cafe is ahead