网购退货 | Learn Chinese For Beginners | 中文对话

看中kàn zhòng衣服yī fu

Eyeing the dress

这zhè件jiàn蓝色lán sè裙子qún zi真zhēn好看hǎo kàn

This blue dress is so pretty

你nǐ喜欢xǐ huan这zhè件jiàn裙子qún zi吗ma

Do you like this dress?

是的shì de我wǒ很hěn喜欢xǐ huan这个zhè ge颜色yán sè

Yes, I really like this color

你nǐ想xiǎng买mǎi一yī件jiàn吗ma

Do you want to buy one?

想xiǎng买mǎi但是dàn shì不bù知道zhī dào大小dà xiǎo

Want to buy it but don't know the size

你nǐ平时píng shí穿chuān什么shén me号hào

What size do you usually wear?

我wǒ平时píng shí穿chuān中号zhōng hào

I usually wear a medium

你nǐ可以kě yǐ问wèn问wèn店diàn里lǐ的de人rén

You can ask the shop staff

对duì我wǒ发fā消息xiāo xi问wèn问wèn

Right, I'll send a message to ask

希望xī wàng这zhè件jiàn裙子qún zi合适hé shì

Hope this dress fits

对duì呀ya

Yeah

询问xún wèn客服kè fú

Asking customer service

你好nǐ hǎo我wǒ想xiǎng买mǎi裙子qún zi

Hello, I'd like to buy a dress

你好nǐ hǎo请问qǐng wèn有yǒu什么事shén me shì

Hello, how can I help you?

我wǒ平时píng shí穿chuān中号zhōng hào

I usually wear a medium

你nǐ多duō高gāo多重duō chóng

What is your height and weight?

我wǒ高gāo一yī米mǐ六liù,50公斤gōng jīn

I'm 1.6m tall, 50kg

中号zhōng hào非常fēi cháng合适hé shì

A medium fits perfectly

这个zhè ge号hào会huì小xiǎo吗ma

Will this size be too small?

不会bú huì的de这个zhè ge号hào很hěn标准biāo zhǔn

No, this size is very standard

好hǎo那nà我wǒ买mǎi中号zhōng hào

Okay, then I'll buy a medium

没问题méi wèn tí今天jīn tiān就jiù发货fā huò

No problem, shipping today

谢谢xiè xie我wǒ下单xià dān了le

Thanks, I've placed the order

不客气bú kè qi

You're welcome

再见zài jiàn

Goodbye

试穿shì chuān衣服yī fu

Trying on the dress

我wǒ的de快递kuài dì到了dào le

My package has arrived

太好了tài hǎo le快kuài打开dǎ kāi看kàn

Great, open it and see

就是jiù shì这zhè件jiàn蓝色lán sè裙子qún zi

It's this blue dress

真的zhēn de很hěn漂亮piào liang快kuài穿上chuān shang

It's really pretty, put it on

天tiān呐nà怎么zěn me这么zhè me小xiǎo

Oh my, why is it so small?

不bù合适hé shì吗ma

Doesn't it fit?

太tài小xiǎo了le穿chuān不bù上shàng

It's too small to put on

连lián扣子kòu zi也yě扣kòu不bù上shàng吗ma

Can't you even button it up?

对duì扣子kòu zi扣kòu不bù上shàng

Right, the buttons won't close

这zhè真的zhēn de没法méi fǎ穿chuān

This is impossible to wear

客服kè fú说shuō中号zhōng hào合适hé shì的de

Customer service said medium fits

看来kàn lai他们tā men说shuō错cuò了le

Looks like they were wrong

我wǒ很hěn不bù开心kāi xīn

I'm very unhappy

别bié难过nán guò我们wǒ men可以kě yǐ换huàn

Don't be sad, we can exchange it

我wǒ想xiǎng退tuì了le这zhè件jiàn衣服yī fu

I want to return this dress

向xiàng他tā抱怨bào yuàn

Complaining to him

大卫Dà wèi你nǐ看kàn这zhè件jiàn裙子qún zi

David, look at this dress

挺tǐng好看hǎo kàn的de怎么zěn me啦la

It looks nice, what's wrong?

但是dàn shì太tài小xiǎo了le不能bù néng穿chuān

But it's too small to wear

真的zhēn de吗ma你nǐ穿chuān穿chuān看kàn

Really? Try it on

我wǒ穿chuān了le扣子kòu zi扣kòu不bù上shàng

I tried it on, buttons won't close

那nà你nǐ别bié生气shēng qì了le

Then don't be upset anymore

客服kè fú说shuō中号zhōng hào没问题méi wèn tí

Customer service said medium is fine

可能kě néng他们tā men的de衣服yī fu偏piān小xiǎo

Maybe their clothes run small

我wǒ想xiǎng把bǎ衣服yī fu退tuì了le

I want to return the dress

好hǎo那nà就jiù在zài手机shǒu jī上shàng退tuì

Okay, let's return it on the phone

我wǒ要yào找zhǎo客服kè fú

I need to talk to customer service

对duì现在xiàn zài就jiù找zhǎo他们tā men

Right, contact them now

他们tā men应该yīng gāi给gěi我wǒ退钱tuì qián

They should give me a refund

是的shì de不bù合适hé shì就jiù退tuì

Yes, if it doesn't fit, return it

申请shēn qǐng退货tuì huò

Requesting a return

你好nǐ hǎo衣服yī fu不bù合适hé shì

Hello, the dress doesn't fit

你好nǐ hǎo哪里nǎ lǐ不bù合适hé shì

Hello, what's the issue?

衣服yī fu太tài小xiǎo了le不能bù néng穿chuān

It's too small to wear

真的zhēn de吗ma真zhēn对不起duì bu qǐ

Really? I'm so sorry

我wǒ想xiǎng退tuì了le这zhè件jiàn衣服yī fu

I want to return this dress

可以kě yǐ的de没问题méi wèn tí

Sure, no problem

怎么zěn me把bǎ衣服yī fu给gěi你们nǐ men

How do I get the dress to you?

快递员kuài dì yuán可以kě yǐ去qù你nǐ家jiā拿ná

The courier can pick it up at your home

这zhè太好了tài hǎo le，怎么zěn me给gěi钱qián

That's great, how about the refund?

不bù收shōu钱qián这zhè是shì免费miǎn fèi的de

No charge, it's free

那nà我wǒ今天jīn tiān申请shēn qǐng

Then I'll apply today

好hǎo的de请qǐng写xiě好hǎo你nǐ的de地址dì zhǐ

Okay, please write down your address

写xiě好hǎo了le谢谢xiè xie你nǐ

All filled out, thank you

不用谢bù yòng xiè

You're welcome

拜托bài tuō大卫Dà wèi

Asking David for a favor

大卫Dà wèi帮bāng我wǒ一个yī ge忙máng

David, do me a favor

什么shén me忙máng你nǐ说shuō吧ba

What favor? Tell me

我wǒ明天míng tiān要yào工作gōng zuò

I have to work tomorrow

明天míng tiān我wǒ在家zài jiā

I'll be home tomorrow

明天míng tiān下午xià wǔ快递员kuài dì yuán来lái

The courier is coming tomorrow afternoon

是shì来lái拿ná退tuì的de衣服yī fu吗ma

Is it to pick up the returned dress?

是的shì de就是jiù shì那nà件jiàn蓝色lán sè裙子qún zi

Yes, that blue dress

好hǎo的de我wǒ明天míng tiān在家zài jiā等děng

Okay, I'll wait at home tomorrow

要yào把bǎ衣服yī fu放进fàng jìn袋子dài zi里lǐ

Need to put the dress in a bag

没问题méi wèn tí我wǒ会huì放fàng好hǎo

No problem, I'll keep it safe

还有hái yǒu那个nà ge纸zhǐ牌子pái zi

And that paper tag too

我wǒ知道zhī dào衣服yī fu的de吊牌diào pái

I know about the clothing tag

对duì谢谢xiè xie你nǐ

Yes, thank you

哈哈hā hā不客气bú kè qi

Haha, you're welcome

打包dǎ bāo衣服yī fu

Packing the dress

今天jīn tiān要yào把bǎ衣服yī fu退tuì了le

Need to return the dress today

这zhè是shì小xiǎo美的Měi dí衣服yī fu吗ma

Is this Xiaomei's dress?

是的shì de这zhè件jiàn裙子qún zi太tài小xiǎo

Yes, this dress is too small

这个zhè ge蓝色lán sè很hěn漂亮piào liang

This blue is very pretty

但是dàn shì她tā不能bù néng穿chuān

But she can't wear it

你nǐ要yào把bǎ衣服yī fu放fàng哪nǎ

Where are you putting the dress?

我wǒ找zhǎo了le一个yī ge干净gān jìng袋子dài zi

I found a clean bag

衣服yī fu要yào折zhé好hǎo吗ma

Should the dress be folded?

是的shì de要yào折zhé的de整齐zhěng qí

Yes, it needs to be folded neatly

吊牌diào pái还hái在zài衣服yī fu上shàng吗ma

Is the tag still on the dress?

在zài的de小xiǎo美měi没méi拿ná下来xià lai

It's here, Xiaomei didn't take it down

好hǎo了le放进fàng jìn袋子dài zi里lǐ吧ba

Alright, put it in the bag

好hǎo现在xiàn zài放fàng好hǎo了le

Okay, it's packed now

等děng下xià快递员kuài dì yuán就jiù来lái

The courier will be here soon

对duì我等wǒ děng电话diàn huà

Yes, I'm waiting for the call

电话diàn huà联系lián xì

Contacting by phone

喂wèi你好nǐ hǎo

Hello?

你好nǐ hǎo请问qǐng wèn哪nǎ位wèi

Hello, who is this?

我wǒ是shì快递员kuài dì yuán

I'm the courier

哦ó你好nǐ hǎo

Oh, hello

我wǒ现在xiàn zài在zài你nǐ家jiā楼下lóu xià

I'm downstairs now

好hǎo的de你等nǐ děng一下yī xià

Okay, please wait a moment

你nǐ要yào把bǎ东西dōng xī拿ná下来xià lai

You need to bring it down

是的shì de我wǒ现在xiàn zài下楼xià lóu

Yes, I'm going downstairs now

没问题méi wèn tí我wǒ在zài大门Dà mén口kǒu

No problem, I'm at the main gate

我wǒ在zài楼下lóu xià了le

I'm downstairs

好hǎo我wǒ看到kàn dào你nǐ了le

Okay, I see you

好hǎo的de

Okay

交接jiāo jiē包裹bāo guǒ

Handing over the package

你好nǐ hǎo你nǐ是shì快递员kuài dì yuán吗ma

Hello, are you the courier?

是的shì de你nǐ要yào退tuì衣服yī fu吗ma

Yes, are you returning a dress?

对duì就是jiù shì这个zhè ge袋子dài zi

Yes, this is the bag

我wǒ需要xū yào看看kàn kan里面lǐ miàn

I need to check inside

好hǎo你nǐ看kàn一下yī xià吧ba

Okay, please take a look

吊牌diào pái在zài衣服yī fu很hěn好hǎo

The tag is on the dress, good

那nà现在xiàn zài可以kě yǐ了le吗ma

Is everything okay now?

可以kě yǐ我wǒ写xiě一个yī ge单子dān zǐ

Sure, I'll write a slip

单子dān zǐ上shàng有yǒu号码hào mǎ吗ma

Is there a number on the slip?

有的yǒu de这zhè是shì快递kuài dì单号dān hào

Yes, here is the tracking number

好hǎo我wǒ拍pāi个gè照片zhào piàn

Okay, I'll take a photo

单子dān zǐ也yě给gěi你nǐ请qǐng拿ná好hǎo

Here is the slip, please keep it

谢谢xiè xie辛苦xīn kǔ了le

Thanks, appreciate it

不客气bú kè qi再见zài jiàn

You're welcome, goodbye

告知gào zhī小xiǎo美měi

Informing Xiaomei

小xiǎo美měi在zài工作gōng zuò吗ma

Is Xiaomei working?

在zài工作gōng zuò怎么了zěn me le

At work, what's up?

快递员kuài dì yuán把bǎ衣服yī fu拿走ná zǒu了le

The courier took the dress

太好了tài hǎo le谢谢xiè xie你nǐ

That's great, thank you

单号dān hào我wǒ发给fā gěi你nǐ了le

I sent you the tracking number

我wǒ看到kàn dào了le

I see it

现在xiàn zài衣服yī fu已经yǐ jīng在zài路上lù shang了le

The dress is on its way now

明天míng tiān商店shāng diàn就jiù能néng收到shōu dào吧ba

The shop should get it tomorrow, right?

对duì明天míng tiān就jiù能néng退钱tuì qián

Yes, the refund comes tomorrow

退tuì了le钱qián我wǒ再zài买mǎi一yī件jiàn

I'll buy another one after the refund

这zhè次cì要yào看好kān hǎo大小dà xiǎo

Check the size carefully this time

我wǒ知道zhī dào买mǎi个gè大号dà hào

I know, I'll buy a large

好hǎo晚上wǎn shang想xiǎng吃chī什么shén me

Okay, what do you want for dinner?

我们wǒ men去qù外面wài miàn吃chī面miàn吧ba

Let's go out for noodles

没问题méi wèn tí下班xià bān见jiàn

No problem, see you after work

查看chá kàn物流wù liú

Checking the tracking

我wǒ的de快递kuài dì已经yǐ jīng拿走ná zǒu了le

My package has been picked up

是shì退tuì的de那nà件jiàn衣服yī fu吗ma

Is that the dress being returned?

是的shì de大卫Dà wèi帮bāng我wǒ退tuì了le

Yes, David helped me return it

明天míng tiān商店shāng diàn就jiù能néng退钱tuì qián吧ba

The shop can refund tomorrow, right?

对duì我wǒ看kàn手机shǒu jī上shàng写xiě着zhe

Right, I saw it on my phone

退tuì了le钱qián你nǐ要yào做zuò什么shén me

What will you do after the refund?

我wǒ要yào再zài买mǎi一yī件jiàn大号dà hào的de

I'm going to buy a large one

那nà件jiàn蓝色lán sè真的zhēn de很hěn漂亮piào liang

That blue one was really pretty

对duì啊a我wǒ很hěn喜欢xǐ huan

Yeah, I really like it

希望xī wàng这zhè次cì大小dà xiǎo合适hé shì

Hope the size fits this time

这zhè次cì一定yī dìng可以kě yǐ

This time it will definitely work

退款tuì kuǎn到账dào zhàng

Refund received

大卫Dà wèi你nǐ看kàn

David, look

什么事shén me shì让ràng你nǐ这么zhè me高兴gāo xìng

What's making you so happy?

衣服yī fu的de钱qián退tuì给gěi我wǒ了le

The money for the dress was refunded

真的zhēn de吗ma太好了tài hǎo le

Really? That's great

对duì钱qián已经yǐ jīng到账dào zhàng了le

Yes, the money has arrived

网wǎng上面shàng miàn退tuì东西dōng xī真zhēn方便fāng biàn

Returning things online is so easy

是的shì de不用bù yòng出门chū mén就jiù行xíng

Yes, no need to go out

那nà你nǐ现在xiàn zài要yào买mǎi吗ma

Are you buying it now?

我wǒ已经yǐ jīng看好kān hǎo了le

I've already picked one out

这zhè次cì你nǐ买mǎi什么shén me号hào

What size are you getting this time?

我wǒ买mǎi了le一个yī ge大号dà hào

I bought a large size

大号dà hào一定yī dìng合适hé shì你nǐ

A large will definitely fit you

谢谢xiè xie你nǐ这zhè两liǎng天tiān帮bāng我wǒ

Thanks for helping me these two days

哈哈hā hā我们wǒ men快kuài吃chī面miàn吧ba

Haha, let's go eat noodles

好hǎo今天jīn tiān我wǒ请客qǐng kè

Okay, it's my treat today